FAQ

• Why is working with Grower's Box better than working with my local florist or other floral providers?
• Where do the flowers come from?
• How will my flowers arrive?
• What can I do to prolong the life of my flowers?
• How do I know that my order has been received?
• Is my email address and billing information kept private?
• Is it safe to place my order online?
• Do you ship to Canada?
• Do you ship to the United Kingdom?
• How soon can I place my order?
• What kind of guarantee and return policy do you extend to customers?
• How soon before my event should I schedule my flowers to arrive?
• How can I receive a catalog?
• Is it possible to order samples?

Why is working with Grower's Box better than working with my local florist or other floral providers?

The Grower's Box is a direct flower importer, meaning the products you receive come direct from the farm to you. Our products are never brokered or warehoused! Each order is individually processed and packed at the farm level according to your specifications. Flowers purchased from your local florist or other floral provider can be up to 15 days old! Flowers from The Grower's Box are delivered to your door within 3-4 days of being cut! (return to top)

Where do the flowers come from?

The flowers you purchase from The Grower's Box come from the finest farms throughout Central America, South America, and the United States. The farms must meet our high standards for quality and consistency in order for us to consider selling their products. Rest assured that you are getting the best flowers in the world with every order! (return to top)

How will my flowers arrive?

The flowers you order from The Grower's Box come in bulk. They are packed so as to arrive in the best possible condition. The flowers will have excess foliage which will need to be removed before arranging. Selling in bulk allows us to sell large quantities of beautiful flowers at great prices. With little effort, you can turn bulk flowers into a floral masterpiece! (return to top)

What can I do to prolong the life of my flowers?

Flower life can be enhanced by following our flower care guidelines found in the Flower Care section on this website. (return to top)

How do I know that my order has been received?

Once your order has been processed, you will receive an email confirming your order, as well as a receipt for the products purchased. (return to top)

Is my email address and billing information kept private?

Your email address and billing information are only used to process your order. We do not sell or share email addresses and personal information with any other organization. (return to top)

Is it safe to place my order online?

The Grower's Box employs well-established and secure channels for checkout. We use the most up to date encryption system to ensure that your credit card information is safe and secure. (return to top)

Do you ship to Canada?

At the present time we do not offer shipping to Canada. We are working on expanding our shipping program to include Canada but to not offer such services at this time. (return to top)

Do you ship to the United Kingdom?

At the present time we do not offer shipping to the UK. We are working on expanding our shipping program to include the UK but do not offer such services at this time. (return to top)

How soon can I place my order?

We do require that ALL orders be placed at least 10 days prior to your desired delivery date. Orders can be placed up to 60 days in advance. (return to top)

What kind of guarantee and return policy do you extend to customers?

To view our guarantee and return policy, please click here. (return to top)

How soon before my event should I schedule my flowers to arrive?

We highly recommend that you schedule your flowers to arrive three (3) days prior to your event (unless otherwise indicated on the product information page). This will allow sufficient time for the flowers to open, and in the event of a delay, you will still receive your flowers with time to spare. Though we never anticipate any delays, on rare occasions we do experience them. (return to top)

How can I receive a catalog?

Our most up to date product and pricing information can always be found online. Since we are constantly adding new products and services to our website, we encourage our customers to visit our website often to check out our ever-changing portfolio of products and services. (return to top)

Is it possible to order samples?

Due to the nature of our farm-direct flower program we are unable to send out samples of our products. We work directly with the flower farms where the products are grown. At no point in time are our products ever warehoused or brokered. They are shipped directly from the flower farms to you. The quantities that we have designated on the website for each product are for shipping purposes. Most of the damage sustained to flowers occurs when the flowers shift while in transit. Flowers are carefully packed at the farm and are packed "snug" in the box so that they don't move. The quantities that we have listed on the website have been determined through years of shipping experience. If you are interested in seeing our products before you place your final order, we do encourage you to order the smallest box of the product of particular interest. (return to top)

Should you have any other questions, please write us at info@growersbox.com or call us toll free: 1-888-297-3000.