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Privacy & Security
We understand and share your concern about security and privacy. It is reassuring to know that it's statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with The Grower’s Box (e.g., your credit card number, name & address) is secure - it cannot be read or tampered with during transmission.
The Grower's Box is hosted on secure servers and our orders are processed using industry standard SSL (Secure Socket Layer) technology to encrypt all personal information including your name, address and credit card information so that it may not be read by others as it travels over the internet.
For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the "Bill to" address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. If we experience such difficulties, we will contact you and you may wish to provide another credit card.
NOTE: E-mail is not encrypted, so please do not transmit your credit card number via e-mail.
Under the Fair Credit Billing Act, the maximum that your bank can require you pay for any fraudulent charge on your credit card is up to $50. Should you ever suspect a fraudulent charge on your credit card, notify your credit card company immediately as you would for any other unauthorized charge.
The Grower's Box will never sell, trade or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party, except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to certain reputable third party vendors, but these statistics will not include any identifying personal information. We may disclose personal information; however, in the event that we are required by law.
Our order form collects customer contact information such as name, address, e-mail address and telephone number, and credit card financial information needed to process and bill an order. The contact information is used to send information about orders and our company to our customers, to fulfill orders and get in touch with customers if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the internet to improve the content of our site, to improve your shopping experience and for marketing and promotional purposes.
We also collect contact information about gift recipients to ensure correct gift delivery. From time to time, we may send special offers and information about new items or features to our valued customers and gift recipients. The recipient may always opt out of receiving future mailings.