Danielle’s Wedding Flowers
Danielle | Hawaii | August 2013
Aloha, my name is Danielle and I am writing this letter because I feel that you would appreciate my personal experience using GrowersBox.com.
Several weeks ago, I contacted your company inquiring about flowers for my wedding on August 31, 2013. I spoke with Jana and she was the most cheerful and sweet person, which was so refreshing given that I had already been frustrated after speaking with three or four other companies with less than satisfactory results. Up to that point, the other customer service representatives I had been in contact with at other companies either did not speak English very well or informed me that they were not able to ship to Hawaii. I was determined to find a company who would ship to Hawaii for a reasonable price and had good reviews online. I was so lucky to finally find Grower’s Box.
From the very start, I was honest with Jana about my hesitation and concerns about ordering flowers online, given that there are so many factors that could go wrong on such an important day of my life. I read so many horror stories from brides who either got the wrong flowers, poor quality flowers, or no flowers at all on their wedding day and I needed reassurance from Jana that none of these things would happen to me. She immediately sensed my anxiety about the process and was genuine in making sure that I knew that she was going to do everything possible to make the whole flower-buying process a great one. And boy, did she deliver.
Jana and I must have exchanged dozens of emails. She was always prompt about returning my emails and answering all of my (million) questions. Her advice was very helpful and it was obvious that she was very knowledgeable about flowers. As I was clueless about flowers, the best way that I could get Jana to understand what I wanted was to show her photos. She knew exactly the types of flowers that I had envisioned and went right to work getting a quote for me. She was honest with me about what would work and what would work best for me financially. She was also very clear about the steps involved in receiving my flowers. I requested that the flowers be delivered to my local FedEx facility for pick up and Jana contacted them directly to ensure that their facility was air conditioned and to confirm the pickup time.
Jana kept contact with me from the day before my flowers arrived to the moment that I opened the boxes. The customer service that I received from her was stellar. She told me exactly what I needed to do to make sure that the flowers were perfect on my wedding day and I couldn’t be more happy with the quality of product I received. I have been raving about her to everyone I know. I ordered garden roses, spray roses, hydrangeas, dusty millers, and lizzy carnations. Every single box of flowers turned out gorgeous. I received so many compliments! They filled the hotel bathroom tub and every so often from the Thursday I received them to the Saturday morning of my wedding, I would peep in to see them and watch them bloom and would do a little “happy dance” in sheer delight of how amazing they looked. On my wedding day, they were stunning.
I will definitely be ordering flowers from your company again. I saved so much money making my own bouquets and centerpieces and doing them with my bridesmaids was so much fun. I would highly recommend that brides who are looking to save hundreds of dollars order from your company and have some fun arranging the flowers themselves. I will never buy flowers for parties from a florist ever again! And the pride I felt from telling people that I made it myself really is priceless.
Thank you so much for the service and quality that your company provides. Thank you for keeping your shipping costs affordable for Hawaii residents. Thank you for Jana. I feel like we are old friends. She is exactly the kind of person that will bring customers like me back time and time again. I can’t say enough what a blessing she was in such a hectic time for me. Please feel free to use my testimony and photo if you would like.
I am one satisfied bride!